Information We Collect

The personal information that we may collect broadly falls into the following categories:

Information you provide to us: In the course of engaging with Shandoka, you may provide personal information about you. This information is often provided to us when you sign up for a service, consult with our customer services teams, send us an email, or communicate with us in any other way.

We will let you know whether the personal information we are requesting is required or if it may be provided voluntarily, and any consequences of not providing the information. For instance, we will not be able to call you to answer your service question if you do not give us your telephone number.

By giving us this information, you agree to this information being collected, used, and disclosed as described in this policy.

Information From Website Browsers

If you’re just browsing the website, we collect the same basic information that most websites collect. We use common internet technologies such as cookies and web server logs. We collect this data from everyone, whether or not they have an account with us and do so to better understand how our website visitors use our website and to monitor and protect the security of the site. We collect a visitor’s browser type, language preference, referring site, additional websites requested, and the date and time of each visitor request. We also request potentially personally identifying information like the internet protocol address.

Information From User Accounts

When you create an account, we require some basic information at that time. You create your own user name and password and we will ask you for a valid email address. You will have the option of giving us more information if you want to, and this may include user personal information.

User personal information is information about a specific user which could, alone or together with other information, personally identify you. Examples include a user name and password, an email address, or a real name. Examples do not include aggregated, non-personally identifying information used to operate, improve, and optimize our website and service.

How Collected Information is Processed and Shared

Shandoka may access and use the data it collects as necessary to: provide you with service; to respond and address service, security, and customer support issues; to detect, prevent, or address fraud, security, unlawful, or technical issues; as required by law; to fulfill our contracts; to improve our services; to provide analysis or valuable information back to our customers and users.

Some examples are: to create and administer your account; send you an order confirmation; send you product updates, marketing communication, and service information; respond to your inquiries and support your requests; conduct research and analysis; display content to you; market services of our third-party business partners.

Information Sharing

It is important to us that we ensure your privacy. We do not share your personal information with other companies except as described in this privacy policy. We may share your personal information with third-party service providers, business partners, affiliated companies within our corporate structure, and, as needed for legal purposes. Third-party service providers have access to personal information only as needed to perform their functions and they must process the personal information in accordance with this privacy policy.

Some examples of how we may share information with service providers are: fulfilling orders and providing services; payment processing and fraud prevention; providing customer support; sending marketing communications; conducting research and analysis.

Some examples of how we may disclose data for legal reasons are: as part of a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company where company information will be part of the transferred assets; as required by law to comply with a valid subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, or to protect your safety or the safety of others, or to respond to a government request.

We may also disclose your personal information to any third party with your prior consent.

Use of Cookies

When you visit Shandoka, we may send one or more cookies – a small text file containing a string of alphanumeric characters – to your computer that uniquely identifies your browser and lets Shandoka help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the site, such as the pages you view, the links you click, and other actions you take. Cookies may allow us or our business partners to track your usage of the site over time.

You can customize, refuse, control or reset your cookies through your web browser. However, some features of the website may not function properly if you have disabled the ability to accept cookies.

Changes to this Statement

We may update this privacy policy to reflect changes to our information practices. If we make material changes we will provide notice on this website, prior to this change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you continue to use the website after those changes are in effect, you agree to the revised policy.

Contact Us

If you have any questions about this policy, please contact our Privacy Team ( or write to us via postal mail at: Shandoka Cycles, 222 S. Church Street, Suite 100, Charlotte, NC 28202.